QTC Business Analyst

Job Description

We are looking for an experienced Lead to Cash Business Systems Analyst who will engage with business stakeholders to understand their systems and user needs, drill into the details to analyze complex processes and translate them into business and functional requirements. You will be responsible for documenting requirements, defining scope and objectives, systems configuration, testing, implementation, continuous improvement and ongoing support.

Responsibilities

  • ➽ Interview cross functional Subject Matter Experts (SMEs) to elicit business requirements.
  • ➽ Acts as the liaison between the business units, technology teams and support teams.
  • ➽ Analyze existing and future state business processes, systems and flows of data.
  • ➽ Develop and maintain documentation related to developing and modifying business processes and systems.
  • ➽ Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution).
  • ➽ Critically evaluates information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding.
  • ➽ Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders.
  • ➽ Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction.
  • ➽ Work with various teams to develop project milestones and timelines for development, UAT, production validation and go live.

Qualifications & Skills

  • ➽ Strong presentation, organization, and communication skills.
  • ➽ Knowledge of Lead/ Quote to Cash business processes and systems.
  • ➽ In-depth experience with SalesForce, DocuSign CLM, Zuora Billing, Zuora Revenue, NetSuite or similar platforms.
  • ➽ Experience with the full lifecycle of both implementations, upgrades and providing support.
  • ➽ Strong security, business process design, and integrations experience.
  • ➽ Passion for teamwork and collaboration.
  • ➽ Ability to deal with ambiguity and thrive in a rapidly changing business environment.
  • ➽ Ability to learn a new business domain and build subject matter expertise in a short period.

Minimum Experience

  • ➽ BS degree in Computer Science or related field and equivalent practical experience.
  • ➽ 5 years of knowledge and related industry experience in one or more business domains with QTC systems.
  • ➽ 3 years of experience implementing, configuring, customizing and integrating one or more SaaS software (Eg: Salesforce, Zuora, NetSuite).
  • ➽ Must be customer centric and have the interpersonal skills necessary to manage business and technology relationships.
  • ➽ Must be a self-starter, and thrive in a fast paced environment.

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