Tech Writer

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Job Description

As a Technical Writer on our Enterprise Applications team, you'll create, maintain, and enhance documentation for our suite of IT services. This role requires a deep understanding of Enterprise application concepts and the ability to translate complex technical information into clear, concise, and user-friendly documentation for both Business and IT professionals. Create training content for a wide range of audiences with varying degrees of knowledge and experience.

We expect you to have a proven track record of producing effective help content that drives business adoption by empowering users to effectively self-serve their learning objectives. We’re looking for an individual who shares our passion about technical documentation and customer education. Help us train the next generation tech professionals with clear and crisp writing on technical topics that are elaborated in a simple and easy to understand way.

What you will do !

  • ➽ Create technical setup guides, operational runbooks, handbook pages, FAQs, and technical white papers for client products and services.
  • ➽ Incorporate structured content principles for single-source of truth.
  • ➽ Create end-user documentation for new product launches and features across the teams for Enterprise Applications.
  • ➽ Identify and close knowledge gaps alongside our application & Product teams.
  • ➽ Contribute your product and content expertise to the development of eLearning materials including training videos, brochures, infographics, and other content.
  • ➽ Effectively communicate and collaborate with internal stakeholders and subject matter experts to deliver engaging customer-facing content.
  • ➽ Review success metrics across content delivery methods.

What you will need

  • ➽ 5+ years of Enterprise Application, security, and IT tech writing experience.
  • ➽ 5+ years of experience in a writing role focused on end-user documentation for a technology company.
  • ➽ Bachelor's degree in English, Technical Communication, Computer Science, Information Technology, or a related field.
  • ➽ Proven experience as a technical writer in the IT industry, with a strong portfolio of documentation samples.
  • ➽ Technical proficiency : Strong understanding of IT concepts, systems, and technologies.
  • ➽ Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences.
  • ➽ Experience supporting product release cycles in a fast-paced, ambiguous environment.
  • ➽ Excellent writing skills : Content is clear, succinct, logical, and easy to understand.
  • ➽ Strong organizational skills : ability to manage expectations and maintain focus.
  • ➽ Curiosity is a bias to constantly question, dig deeper, and learn.

Nice to have

  • ➽ Experience writing Wiki style articles on wide range of tech topics.

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